Car Audio Giants
HOME
Car Audio Giants
About Us
Car Audio Giants has been an industry leader in the retail, wholesale, and distribution business and has over 20years of experience in the car audio industry. We have built our reputation around strong customer service, a lenient return policy, excellent warranty and competitive pricing. Car audio has been our passion since we first started. Whether it is a Giant sound system, multimedia for the family, or security to protect your most prized possession, we believe that getting that perfect setup makes a world of difference. As times change so do consumers, we know that time is of the essence and that you cannot always make time to go shop at a retail location and deal with frustrations that come with pushy sales people trying to persuade you into product that you do not want. So we now bring you CarAudioGiants.com, where you can get great advice from our non commissioned sales team or just click your mouse to get that perfect sound system that you want all in the comfort of your own home or office.
CONTACT US
If you should need help on how to use this website or on any technical
or fitment questions on any of our products, please do not hesitate to
contact us.
General Questions, Sales & Customer Service
For general questions please send us an e-mail at support@caraudiogiants.com
Executive Contacts
If you would like to reach an executive officer of the company, please
send an e-mail to sales@caraudiogiants.com
Corporate Headquarters
Car Audio Giants
841 S. Inland Center Dr
San Bernardino CA-92408
United States.
Toll Free : 1-888-792-2388 begin_of_the_skype_highlighting 1-888-792-2388
The Giants shipping policy is simple. FREE SHIPPING on all products over $100 (Free shipping is for US Customers ONLY). We also offer various methods of expedited shipping as well as shipping to Canadian and International customers detailed below. Each method carries its own cost and transit time. Shipping costs are based on size, weight and destination. You can click on the “Get Shipping Quote” link on product description page or on your shopping cart to view the rates and shipping options for your item.
SHIPPING METHODS (US CUSTOMERS ONLY)
- FREE SHIPPING: Yes you guessed it, for promotional items, items on our feature page, and items over $100 we off FREE shipping, no cost to you but the price of the item. (2-7 business days)
- STANDARD SHIPPING: This is used for smaller items, and has a flat shipping rate. (2-7 business days). To determine transit times for your area please refer to the chart below.
- THREE DAY SELECT: Expedited Shipping Option (3-4 business days)
- SECOND DAY AIR: Expedited Shipping Option (2-3 business days)
- NEXT DAY AIR SAVER: Expedited Shipping Option (1-2 business days, delivered and time after 1pm)
- NEXT DAY AIR: Expedited Shipping Option (1-2 business days, delivered before 1pm)
We offer shipping to Canada with the following options:
- UPS Canada (3-8 business days)
- UPS Worldwide Expedited (2-5 business days)
- UPS Worldwide Express (1-3 business days, before 12:00 noon guarantee)
- UPS Worldwide Saver (1-3 business days, by end of business day.)
- USPS (7-10 business days)
INTERNATIONAL SHIPPING
At Car Audio Giants, we are glad to ship to most countries. The shipping fee for your order is based on its weight and destination, as well as the shipping method selected. Brokerage fees, duties and any other applicable taxes or import charges are the sole responsibility of the customer and are based on rates provided by your country and the shipping courier. Car Audio Giants cannot control or quote you on these taxes, fees or charges. Please contact your local government for more details.
At Car Audio Giants we want to make your shopping experience as easy as possible. All of our policies are designed with the customer in mind. We understand that you may not always be satisfied with your purchase and we want to facilitate an easy return procedure. Most products se carry come with a warranty either in house or manufacture. Some products may also offer extended warranties at an additional cost. We hope that we cover all of your questions in the policies that follow and appreciate any comments or concerns that can be sent to returns@caraudiogiants.com
RETURNS OF NEW ITEMS
Within 30 days of shipment, you may return any item in brand new condition for a refund (we do not refund the shipping cost unless the return is a result of our error). Returns must be shipped at the expense of the customer, and will not be reimbursed. We consider this cost to equivalent to the time and gas spent to return a purchase made at a physical retail location. Once the product is received we will either issue a refund (if the item is unopened or in brand new re-sellable condition) or exchange the product for any product of your liking (any and all upgrade fees apply). If you choose to exchange a product for a similar or smaller item (in size and weight, NOT cost) we will ship the item at no extra charge. If you choose an item that is larger (in weight and size) additional shipping charges MAY apply.
If a brand new item is requested to be returned we will charge a 10% restocking fee and issue a refund of the balance or issue a store credit (your choice).
Items must be returned in original packaging with all warranty cards, manuals and accessories. We will not accept returns of opened items (unless defective). Defective products will require repair/replacement. In these cases we will notify you of the situation.
Please follow the return procedure for returns of brand new items
RETURNS OF DEFECTIVE ITEMS
If you receive an item that is defective on arrival (DOA), please ship us the product back with an RMA# (see procedure below) (again at your expense making sure the item is COMPLETE), within 30 days for full refund or exchange (your choice). Items that are defective after 30 days will carry an in-house warranty of UP TO 1 YEAR and can have one of the following actions at OUR discretion:
- Complete defective return after 30days: If the item is defective after 30 days and is sent complete with all original parts (box, hardware, manual, etc.) we will: 1. Give STORE CREDIT towards the purchase of a new item with free shipping (this is done if the product is not in stock). 2. Exchange the product for the exact same item with free shipping. 3. Repair the item and send it back with free shipping (repairs are done in cases where the products is too old or done at the request of the consumer. We reserve the right to REPAIR any item that is defective after 30days from the date of purchase. This is done in rare circumstances and on some brands. We always strive to make the consumer happy.
- Incomplete defective return (at any time): If the item is sent INCOMPLETE for any reason we will do one of the following at our discretion: 1. Do a CORE exchange (a CORE exchange is where only the core item is exchanged). 2. Repair the unit. If the unit is over 1 year from the date of purchase we may have you return the item directly to the manufacturer for a repair if the unit is still under the manufactures warranty, or charge a handling and repair fee if done in house.
ABUSE, PHYSICAL DAMAGE, INSTALLATION ERROR
Car Audio Giants defines abuse as, but not limited to, burnt voice coils, (blackened, no continuity, melted adhesives, coil separated from the former, etc.) Punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates. Speakers submitted with any of the above will be considered out of warranty. Car Audio Giants shall not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty. We highly recommend having all car stereo equipment professionally installed. All returns, exchanges and refunds are processed immediately upon receipt. Please allow 2 weeks from the time you return your item for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement.
PROCEDURE
All returns must include a Return Merchandise Authorization Number (RMA#). Please complete the Return Authorization Request Form and customer service will contact you via e-mail with your RMA# and shipping instructions for the return. Returns that do not include an RMA# will be assessed a re-stocking fee or will be returned to the sender with no credit given. If you have any problems or questions when filling out the RMA form please contact us at returns@caraudiogiants.com
We recommend that you ship your return via a traceable shipping method (e.g., Fedex, UPS, USPS with shipment confirmation). We are not responsible for returns that are not sent by a traceable method (i.e., we will not credit for returns sent through the mail that never show up).
Please allow approximately 7-10 business days for your return to be processed once it has arrived at our warehouse.
If you are requesting a replacement for a defective item, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number, then place a new order. The new order will be shipped as soon as we have your product available and your credit will be applied approximately 4-7 days after we receive the product you are returning.
For international orders, we will not be responsible for return shipping costs nor will we refund original shipping costs. This is the risk you the buyer accept by purchasing from our store and requesting we ship internationally.
We pride ourselves on having a very lenient return policy. As a manufacturer direct site we can set the bar when it comes to hassle free returns. We dedicate an entire department with three employees to handle any and all defective merchandise. Understanding that consumers needs to feel safe and comfortable when making purchases we provide just as great after sales service as we do sales service.
Terms of Use Site
Contractual Agreement
As a user of Car Audio Giants, you hereby agree implicitly and without express written consent that you have read and agree to be bound by the outlined terms and conditions. If you do not agree to abide by these Terms of Use, please refrain from using CarAudioGiants.com
Copyrights & Use Restrictions
Car Audio Giants is recognized locally and internationally as the producer of original copyrighted material. The content displayed on this site is registered in the United States and is protected by the US Copyright law. CarAudioGiants.com holds exclusive copyrights to all of the material on this site. Any commercial use, distribution, duplication, or reproduction of material on this site is strictly prohibited without the express written consent of CarAudioGiants.com
Litigation & Jurisdiction
Any disputes and conflicts arising from these terms of use or involved with a sales transaction on CarAudioGiants.com will be governed by the laws of the State of California. The State Courts of the State of California, Los Angeles County, will serve as the sole jurisdiction and venue in regards to resolving any disputes between CarAudioGiants.com and a customer, and the parties consent to relinquish all rights to pursue litigation outside of the exclusive jurisdiction and venue of the aforementioned State Courts.
Trademarks
All CarAudioGiants logos are registered trademarks of CarAudioGiants.com, protected by trademark laws and licensed to CarAudioGiants.com Any commercial use, distribution, duplication, or reproduction of these trademarks and logos is strictly prohibited without the express written consent of CarAudioGiants.com. All other logos displayed on this site are the property of their respective trademark owners.
Limited Liability
CarAudioGiants.com shall not be held liable for any damages to equipment and/or personal injury or death stemming from the use or inability to operate products listed on this site whether or not CarAudioGiants.com is aware of potential damages. CarAudioGiants.com shall not be held liable for a claim in contract, tort, or indemnity arising from any product it sells. CarAudioGiants.com shall not be held liable for third party claims for damages related to product malfunction, delays, interruption of service, loss of business, or for exemplary damages, even if CarAudioGiants.com is aware of the potential of such damages. In addition, customers shall assume any costs related to servicing, repair and correction of a misused product.
Typographical/Photographical Errors
CarAudioGiants.com is not responsible for typographical and/or photographical errors. We reserve the right to refuse or cancel any orders placed for any reason, including but not limited to typographical and/or photographical errors. Prices, specifications and images are subject to change without notice.
Product Updates
Though unusual in nature, product information displayed on CarAudioGiants.com may become outdated without prior notice due to unanticipated changes brought on by the manufacturer. In an effort to serve our customers we strive to keep up to date with any revisions, however, as a reseller we depend on manufacturers for updates in regards to any alterations, as such, we are not responsible for any variations in product specifications. We may experience a lag in discovering and/or publishing such changes. This may include, but it is not limited to, new editions of otherwise identical models, revised specifications, variations in color or appearance, changes in a product’s packaging materials and contents, or any other changes brought on by the original manufacturer.
Rights of Refusal
CarAudioGiants reserves the right to refuse service, including but not limited to, order fulfillment, customer support, and technical support, for any reason. A CarAudioGiants order invoice does not represent an actual acceptance of an order nor does it represent an offer to sell, rather, we reserve the right to decline an order for any reason, even after an order invoice is issued.
Sales Taxes
All orders shipped within California will be charged with the state sales tax. Customers ordering items to be shipped outside of California are responsible for all sales taxes and duties as assessed by their respective legislative authorities.
Shipping Risks
CarAudioGiants will provide customers with tracking information including expected shipping dates, but we will not be held responsible for any delays, damages or losses due to (but not limited to) natural disasters, acts of federal, state or local government, fires, floods, strikes, lockouts, freight embargoes, and acts of God. Customers can pursue claims for lost and damaged packages through the shipping courier. As a courtesy to our customers, we assist you in pursuing a claim with the shipping courier in regards to lost or damaged packages. Pursuing a claim does not guarantee or imply a favorable outcome for the customer, as the shipping courier investigates and judges each claim on a case by case basis.
User Submissions
User content submitted to this website may be disseminated by CarAudioGiants for any purpose except for as outlined in the Privacy Policy. All personal data will be handled with discretion as outlined in our Privacy Policy. Users are strictly prohibited from submitting any material containing offensive, threatening, libelous, defamatory, pornographic or profane material; violators will be held responsible and may be prosecuted to the fullest extent of the law.
Any ideas or suggestions submitted to this website are considered non-proprietary, and users responsible for submitting such material waive their rights to seek compensation when providing such material, unsolicited or otherwise.
Severability
In the case that any stipulation of this agreement is deemed invalid, unlawful or unenforceable, whether as a whole or in part, such incongruence shall not affect the validity of the remaining stipulations outlined in this agreement. If any specific provision in this agreement is deemed invalid, unlawful or unenforceable, it will be modified in a way that best retains the original meaning while following California law with respect to validity and enforceability.
Terms of Use Revisions
CarAudioGiants reserves the right to update our Terms of Use. As a user of this site you implicitly consent to any updates in our Terms of Use. Return to this page as often as it pertains to your concern
Privacy Policy
The Car Audio Giants privacy policy sets out how we use and protect any information that you give us when you use our website.
We are committed in ensuring that your privacy is always protected. If we ask you to provide information by which you can be identified when using our website, you can be assured that it will only be used in accordance with this privacy statement.
CHANGES TO PRIVACY POLICY
Car Audio Giants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with better service, and for the following reasons:
- Internal record keeping.
- Improve our products and services.
- We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail (With your consent). The information can be used to customize the website according to your interests.
Car Audio Giants is committed to ensuring that your information always remains secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously consented us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@caraudiogiants.com
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to sales@caraudiogiants.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
SHOP BY BRAND
| Shop By Brand |
SHOP BY CATEGORY
| Shop By Category |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Click On The Link Below To Checkout :
WHAT FITS MY CAR
No comments:
Post a Comment